Returns & Exchanges
At FragFlex, we want you to be completely satisfied with your signature scent, which is why we offer a 30-day return window for all unused and sealed beauty products. If your fragrance doesn't perfectly match your style, our hassle-free process ensures a smooth exchange or full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Pack with Care
Place the original, unopened fragrance bottle in its secondary packaging and secure it inside a sturdy shipping box with protective padding.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, ensuring old barcodes are covered.
Receive Your Refund
Once our quality control team inspects the returned item, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing